TERMS AND CONDITIONS


Terms and Conditions

Welcome to Thistle Studio! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before making any purchase.

1. General

Thistle Studio reserves the right to update, change, or replace any part of these terms and conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

2. Product Information

We strive to provide accurate descriptions of our products. However, we do not warrant that the product descriptions, colors, or other content available on the website are accurate, complete, reliable, current, or error-free. All products are subject to availability, and we reserve the right to limit the quantities of any products or services that we offer.

3. Pricing

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product at any time. Any offer for any product made on this site is void where prohibited.

4. Orders and Payments

By placing an order, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

5. Returns and Refunds

  • Eligibility for Return: The item must be unused, in the same condition as received, and in its original packaging. Proof of purchase is required.
  • Refund Process: Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If approved, we will process the refund to your original method of payment. The timeframe for receiving the refund will depend on your payment provider’s policies.
  • Shipping Costs: The cost of returning the item is your responsibility, and shipping costs are non-refundable.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@thistlecandle.com. We will work with you to resolve the issue promptly.

7. Shipping and Delivery

We strive to ship your order as quickly as possible. However, delivery times may vary based on your location and the shipping method selected. Thistle Studio is not responsible for delays in shipping caused by third-party carriers.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, and images, is the property of Thistle Studio and is protected by copyright laws. You may not reproduce, distribute, or create derivative works from any part of this website without our express written consent.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

Contact Us

If you have any questions regarding these terms and conditions, please contact us at info@thistlecandle.com.